Utilities

Utilities COVID-19 Update (12-09-2020)

The Utilities Business Office is now open by appointment only. Please call us at (978) 356-6635 to schedule an appointment before visiting the office.

Customers are encouraged to pay their bills online through their bank’s Bill Pay feature or our UniPay service, or to use the provided return envelope to mail a check to our automated processing facility. At this time, we are not accepting cash for Utility Bill Payments.

  1. PFAS Test Results Compliant with State Regulations

    Initial PFAS testing was completed in November 2020, with confirmatory testing completed in December 2020. Although some levels of PFAS were detected in our water sources, all test results were compliant with the state regulations. Additional Info...

  1. Voluntary Water Restrictions

    Due to early signs of drought conditions, including lack of precipitation and reduced stream flow in the Ipswich River, and to ensure water availability to conduct essential hydrant flushing, the Water Department is imposing voluntary water restrictions. Additional Info...
View All

The Ipswich Utilities Department serves approximately 7,200 Electric Light Department customers, as well as another 5,000 customers of the Water and Wastewater Departments.


The following utilities are available in Ipswich:

Visit the Ipswich Electric Light Department page to learn about electric generation and distribution in Ipswich.  Find information about rates, service requirements, and incentives available for energy efficiency, renewable energy, and electric vehicles.
Wastewater Department
Visit the Ipswich Wastewater Department page to learn about the sewer collection system and treatment process that handles the wastewater generated by its customers.  View information on rates and tips to properly handle fats, oils and grease (FOG).
Water Department
Visit the Ipswich Water Department page to learn more about the Ipswich water system, created in 1894.  Find information about rates, water quality and the 93 mile distribution system.

Pay My Bill - Unipay Opens in new window

Autopay Now Available!

Click "Pay My Bill" to sign up.

Download Autopay Instructions

High Res Patch Logo
Utilities Business Office
272 High Street
Ipswich, MA 01938

Phone: (978) 356-6635

Office Hours
Mon.
 8am-7pm
Tue. - Thu.
 8am-4pm
Fri.
 8am-12pm